Privacy Policy

Al Basma Water Technologies ("we," "us," "our") is committed to protecting the privacy and personal data of all visitors and users of our site and online platforms. This Privacy Policy outlines how we collect, use, store, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

Information We Collect

We collect personal data that you voluntarily provide when you interact with our site or use our services. This may include, but is not limited to, your name, contact details, company information, and any other information you provide through forms, inquiries, or communications. Additionally, we may collect technical information automatically through cookies or similar technologies, such as IP addresses, browser type, and usage data, to improve the functionality and performance of our platform.

Use of Personal Data

Your information is used to:

• Provide and manage the water purification, smart irrigation, wastewater treatment, desalination, and water resource management services you request.
• Respond to your inquiries and provide customer support.
• Maintain and improve our online platform and services.
• Comply with legal and regulatory requirements.

We do not sell or rent your personal data to third parties.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Your consent, where required.
• Performance of a contract or pre-contractual measures.
• Compliance with legal obligations.
• Legitimate interests related to the operation and improvement of our services, provided your fundamental rights and freedoms are not overridden.

Data Sharing and Disclosure

Your personal data may be shared with trusted third-party service providers who assist us in delivering our services, such as technical support or data hosting. These providers are required to process your data only as necessary and in accordance with this Privacy Policy and applicable laws. We may also disclose your data if required by law, regulation, or legal process.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including any legal or reporting requirements. When no longer needed, your data will be securely deleted or anonymized.

Your Rights

Under applicable data protection laws, including the GDPR, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request the erasure of your personal data in certain circumstances.
• The right to restrict or object to the processing of your data.
• The right to data portability, enabling you to receive your data in a structured, commonly used format.
• The right to withdraw consent at any time, where processing is based on consent.

To exercise your rights, please contact us via our physical company address.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Access to personal data is limited to authorized personnel who require it for legitimate business purposes.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to enhance user experience, analyze traffic, and support functionality. You can control or disable cookies through your browser settings; however, disabling cookies may affect certain features of our service.

International Transfers

If your personal data is transferred outside of the UAE, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children’s Privacy

Our site and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If we become aware that we have collected data from a child without consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Your privacy is important to us, and we are committed to ensuring it is respected and protected in all our operations.